customer loyalty

Joyalty: explained by a Gen AI podcast

blog, customer loyalty Joyalty: explained by a Gen AI podcast In a world where customer loyalty is no longer just about points and perks, “Joyalty” is redefining how brands build meaningful connections. Joyalty blends joy and loyalty, creating emotional touchpoints that go beyond traditional rewards, tapping into genuine moments that resonate with customers on a …

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The Missed Moments of Retail Banking

blog, customer loyalty The 3 Missed Moments in Retail Banking Still,In today’s fiercely competitive world, retail banks like Citibank, Wells Fargo, and PNC Bank pour billions into building brands that exude trust. They invest heavily in state-of-the-art technology and beautifully designed branches, all to enhance the customer experience. For example, personalised and gamified rewards are …

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