Free Sample

Real stories and insights
from the world's finest retention and loyalty marketers

Light, short and insightful

In these 20 minutes live chats, Simon and our guests talk about the current challenges in the loyalty & retention landscape. No sales pitch, no fluffy marketing inspiration but real stories and insights from the greatest minds in loyalty marketing.

Choose your expert, sit back and press play!

#loyalty
#benefit loves
#emotional loyalty
Watch now

Rachel Mercer

Loyalty Manager at Benefit Cosmetics

#loyalty
#test and learn
#human connections
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Emma Collins

Loyalty Consultant at DataLab.GmbH

#loyalty
#energy
#customer experience
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Utibe Bassey

Vice President Customer Experience at Dominion Energy

#NPS origin
#NPS best practices
#CX transformations
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Rob Markey

Bain & Company
Partner

#loyalty program
#loyalty academy
#trends in loyalty marketing
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Mike Capizzi

Director of Education for The Loyalty Academy

#loyalty program
#neuroscience
#loyalty research
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Yuping Liu-Thompkins

Founder & Director of Loyalty Science Lab

#loyalty program
#Loyalty stats
#customer-centric approach
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Charlie Hills

Head of Strategy at Mando-Connect

#service design
#customer experience
#loyalty program
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Graham Hill

Data-Driven Programme Director at Optima Partners

#loyalty program
#telco
#A.I.
#Award-winning campaigns
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Mariëtta Robbé Groskamp

Business Development Director Europe at Velti

#loyalty program
#insurance
#key metrics
Watch now

Mark Evans

Managing Director, Marketing & Digital at Direct Line Group

#loyalty program
#retail
#CX
Watch now

Nicola Fox

Freelance CRM & Loyalty Manager at Fine Tooth Comb

#loyalty program
#energy
#people business
Watch now

Mark Reddin

Head of Membership Sales (SSE) at OVO Energy

#loyalty program
#telco
#culture change
Watch now

Rob Chandler

Former Head of Customer Loyalty at Sky

#loyalty program
#travel
#inspiring campaign
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Kim Hardaker

Head of Loyalty & Partnerships at Etihad Airways

#Loyalty Program
#KPIs
#Customer experience
Watch now

Ian Golding

CEO of Customer Experience Consultancy

#emotional loyalty
#deal loyalty to emotional loyalty
#customer experience
Watch now

Jason Foo

CEO of BBD Perfect Storm

#loyalty program
#engagement
#long and mid-tail customers
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Charles Ehredt

CEO of Currency Alliance

#loyalty program
#engagement
#loyalty key metrics
Watch now

Adam Posner

CEO of The Point of Loyalty

Stay tuned to the next Loyalty Expert Talks and other insights from the loyalty marketing world.

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