Loyalty Expert Talk no. 5
Founder and CEO of Customer Experience Consultancy
WHO'S IAN GOLDING?
Ian Golding is the founder and CEO of Customer Experience Consultancy and with over 25 years of experience across a variety of industries, is considered a seasoned and certified customer experience professional.
In this loyalty talk, Ian reminds us of the importance of truly understanding the meaning of all the KPI’s from your loyalty program.