Loyalty Expert Talks

In this episode, Rob, co-inventor of NPS, shares best practices to get the most out of the Net Promoter System and how to use it as a powerful tool to improve customer satisfaction.

In this episode, Mike shares his insights and expertise, covering everything from the skills and qualities required to excel as a loyalty professional, to effective ways of measuring the success of your brand’s loyalty program.

In this talk, Yuping brings her key findings on loyalty programme strategies and their influence on consumer behaviour.

In this talk, Charlie dives deep into what makes a loyalty programme great and, especially, what is that customers want and expect from it.

In this episode, Graham walks us through the concept of service design and how it relates to any customer experience.

In this episode, Mark shares with us all the changes the insurance industry is going through and how to stay ahead of the curve in order to have loyal customers.

In this talk Mariëtta shares with us the new landscape for loyalty programs, especially in the Telco industry, and what is a must-have to retain and engage customers.

In this episode, Nicola shared with us her take on how to successfully implement a loyalty program that really focuses on CX, especially for retail brands.

In this loyalty talk, Charles speaks about his passion for driving innovation and how it applies in the loyalty marketing scenario.

In this loyalty talk, Charles speaks about his passion for driving innovation and how it applies in the loyalty marketing scenario.