Loyalty Expert Talks

In this talk, Rachel shares about her work with Benefit Cosmetics and her perspective on emotional loyalty.

In this talk, Emma shares how was the launch of Pundland Perks, an award-winning loyalty programme with over 1 million monthly active users.

In this episode, Utibe shares her knowledge on Loyalty and Customer Experience as Vice President Customer Experience for Dominion Energy.

In this episode, Rob, co-inventor of NPS, shares best practices to get the most out of the Net Promoter System and how to use it as a powerful tool to improve customer satisfaction.

In this episode, Mike shares his insights and expertise, covering everything from the skills and qualities required to excel as a loyalty professional, to effective ways of measuring the success of your brand’s loyalty program.

In this talk, Charlie dives deep into what makes a loyalty programme great and, especially, what is that customers want and expect from it.

In this episode, Graham walks us through the concept of service design and how it relates to any customer experience.

In this episode, Mark shares with us all the changes the insurance industry is going through and how to stay ahead of the curve in order to have loyal customers.

In this talk Mariëtta shares with us the new landscape for loyalty programs, especially in the Telco industry, and what is a must-have to retain and engage customers.