Loyalty Expert Talk no. 5

Ian Golding
Founder and CEO of Customer Experience Consultancy

WHO'S IAN GOLDING?

Ian Golding is the founder and CEO of Customer Experience Consultancy and with over 25 years of experience across a variety of industries, is considered a seasoned and certified customer experience professional.

In this loyalty talk, Ian reminds us of the importance of truly understanding the meaning of all the KPI’s from your loyalty program.